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FAQs

About our shop

We accept American Express, Apple Pay, Google Pay, Maestro, MasterCard and Visa. The prices displayed are in Pounds Sterling. The price you pay includes VAT (at 20%) for items and for all deliveries.

We take the security of your personal data very seriously. Details of what personal data we hold can be found in our privacy policy 

Unfortunately, at this time you will have to register a new account for the shop. We are currently working on integrating our systems.

We do offer a guest checkout if you do not want to register an account, however, we still will require some information from you in order to process your order.

Our shop is powered by Shopify and so requires an up to date browser to work. Currently, Shopify supports Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera, Apple Safari for iOS, Google Chrome for Android.

We will be adding to our range significantly over the next few months with prints as well as merchandise so keep checking back with us but if you have anything in mind please let us know at shop@londoncoliseum.org or use the contact form here

If you have questions about tickets you should contact our box office team. As our theatre is currently closed due to COVID-19 they are now working from home so its best to use our live chat at either the London Coliseum or ENO websites. Our box office team are available on live chat Monday to Friday 10.00-18.00. They can also be contacted at box.office@eno.org.

If you cannot find the answer to your question here please contact us at shop@londoncoliseum.org or use the contact form here

At present due to current restrictions the theatre is closed completely including the shop

Delivery Information

Currently we deliver to the whole of the UK and Non EU countries for unframed prints. Due to risk of damage and losses framed prints are only available to UK address at this time. Due to changes to customs regulations after Brexit we are currently unable to ship to EU addresses but we are working on a solution for our European customers. Delivery to Non UK may result in import duties payable on receipt of the goods and the customer will be liable for these duties. For our full delivery policy see here

With current delays with carriers due to COVID allow the following timeframes for delivery

Unframed UK address - Allow 8 working days

Framed UK address - Allow 20 working days

Unframed outside UK - Depends on destination please contact us for an estimate.

Unframed UK address - £7.80 per order

Framed UK address - £12 per item

Unframed outside EU - £15 per order

You will receive an email confirming your order has been dispatched along with tracking details where applicable. Please see the section above for information on how long this will usually take.

Unframed prints are sent out via first class recorded delivery within the UK and via Royal Mail overseas mail (tracked and signed-for) for overseas orders.

Framed prints are dispatched by either special delivery post or by courier. For special delivery and courier deliveries, you should specify a delivery address where someone can sign for the delivery

Please check you have received a notification that it has been dispatched and check the tracking information you have received for details on when delivery should be made. If you are still having difficulty please contact us at shop@londoncoliseum.org or use the contact form here

Returns Information

All of our prints are made to order and are automatically processed to be printed by King and McGaw they cannot be returned to us unless they are damaged or otherwise faulty on delivery. As such please ensure you are happy with your selection before ordering.

In the unlikely event that your order arrives damaged or has a fault please contact us by email at shop@londoncoliseum.org with your order number and any photos so we can investigate and arrange a replacement or refund.

About our prints

All of our prints are produced by King and McGaw in Newhaven, East Sussex. Working with some of the world's greatest museums, galleries and artists, their ethos is to bring beautiful affordable art to everyone.

Archive prints are photographed from items in our archive and as such may reproduce any signs of age, wear or damage present on the original item when it was placed into storage by ENO. Some images may have been edited for more accurate colour reproduction but are otherwise original.

 

All prints use 250gsm Matte smooth fine art paper.

The prints are produced using the giclée method, which refers to an inkjet printing process, using light fast water based pigment inks.

All of our prints are manufactured leaving the smallest environmental footprint as possible. Our supplier constantly reviews the re-cycled content of their papers, the sustainable sources of the woods they use, the biodegradable credentials of any packaging and the energy they consume.

No, we use high quality, museum-standard acrylic glazing on all frames because it is more robust and shatter resistant than glass. It also preserves your artwork, offering 92% clarity and 90% UV protection.

If in doubt bigger is usually better as smaller prints on larger walls can seem a bit lost. Find some additional ideas here

The right frame not only protects your art but can also enhance the impact of the image on your wall but it really depends on the aesthetic you want to achieve. For more info on our frames see here for some tips

Carefully! Please consider the type of wall and the size of print you are hanging it on and chose appropriate fixings. As for positioning a good rule of thumb is to is to place the center of the art object at 60″ to 63″ above the floor but by no means is it a hard-and-fast rule. For more help see here.

For cleaning artwork its usually a good idea to remove it froma the wall first and set somewhere stable. The frame can be cleaned with soft dry cloth. To clean the glazing use either water or a mild acrylic cleaner to apply the fluid on the cloth rather than the glazing itself. To prolong your artwork we recommend you avoid where possible areas with excessive heat or cold conditions as well as overly humid areas like bathrooms.